Vital Interaction

Customer Success Manager (Healthcare SaaS | FQHC Experience Preferred)

Location

Fully Remote - US

Type

Full Time

(Remote – CA, CO, FL, GA, MD, TX, or WA only)

Candidates with experience at FQHCs, community health centers, or healthcare technology vendors serving FQHCs are strongly encouraged to apply.

Do you:
  • Have a knack for delivering results that make clients feel genuinely valued and confident in their experience?
  • Thrive in a fast-paced environment where curveballs, shifting priorities, and high pressure are the norm?
  • Take initiative and solve problems—even without a defined playbook?
  • Enjoy partnering with mission-driven healthcare organizations serving underserved communities?
If so, you might be the Customer Success Manager we’re looking for.

We are seeking a Senior Customer Success Manager with experience in healthcare SaaS or software supporting Federally Qualified Health Centers (FQHCs) and community health centers. This role is ideal for someone who understands the operational environment of FQHCs and enjoys helping healthcare organizations succeed with technology.

What You’ll Do
  • Build long-term relationships with customer executives, operational leaders, and key stakeholders.
  • Serve as a trusted advisor to FQHC and community health center customers using our SaaS platform.
  • Develop success plans aligned with customer goals and organizational priorities.
  • Lead onboarding, training, and adoption of our healthcare software platform.
  • Partner with product, support, and engineering teams to resolve complex issues and drive successful outcomes.
  • Use data and insights to monitor customer health, product adoption, and engagement.
  • Identify opportunities for expansion, renewals, and deeper customer partnerships.

What We’re Looking For
  • 5+ years of experience in Customer Success, Account Management, or Client Services in a SaaS or software environment
  • Experience working with Federally Qualified Health Centers (FQHCs), community health centers, or healthcare organizations strongly preferred
  • Experience supporting healthcare SaaS, EHR, population health, or care management software platforms
  • Bachelor’s degree
  • Exceptional communication, relationship-building, and project management skills
  • Strong technical aptitude and ability to learn new software platforms quickly
  • Independent, proactive, detail-oriented, and customer-focused

Bonus Experience
  • Familiarity with population health, care coordination, quality reporting, or value-based care programs
  • Experience working with healthcare technology platforms used by FQHCs such as those from eClinicalWorks, NextGen Healthcare, athenahealth, Azara Healthcare, or Epic Systems.

Benefits & Perks
  • Comprehensive medical, dental, and vision coverage
  • Life insurance and short-term disability
  • 401(k) savings plan
  • Generous PTO, including company-paid holidays and flexible PTO

Apply now to help mission-driven healthcare organizations succeed while building strong, lasting customer partnerships.

About Us
Founded in 2010, Vital Interaction is a growing healthcare SaaS and software company transforming how healthcare organizations engage with patients. Headquartered in Austin, Texas, with offices in Antigua, Guatemala, we provide technology that helps healthcare providers improve revenue, productivity, and patient satisfaction.

Our Automated Patient Intelligence Platform combines healthcare data, business intelligence, and workflow automation to help organizations deliver better patient experiences and operational outcomes.

At Vital Interaction, we pride ourselves on a collaborative culture, strong team spirit, and a commitment to exceptional customer service. As we continue to grow, we’re looking for team members who are excited to help healthcare organizations succeed while building meaningful, impactful technology.

Location Requirement
This is a remote role; however, due to employment and payroll requirements, we are only hiring candidates residing in California, Colorado, Florida, Georgia, Maryland, Texas, or Washington.

This is a remote position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: vitalinteraction.com

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